Our referral process.

What happens between submitting a referral and receiving ongoing support.

WHAT TO EXPECT

The process and approximate timeframes.

The process below gives a general guide to what support can look like. Timeframes can shift depending on urgency, funding, complexity, risk, and how many people need to be involved.

Good behaviour support takes time, especially when things have been difficult for a while. But we also understand that people usually reach out when they’re already in the thick of it.

If the situation feels urgent, please call us. While long-term support is built carefully over time, there are often immediate changes, practical strategies, or ways of responding that can help reduce pressure early on.

Get started

  1. 10–20 MINS

    Make an enquiry or referral

    Completing our referral form with as much information as possible is the best way to get started. Anyone can complete this form – it might be the participant, a family member, a support coordinator, or a referring clinician. You do not have to be a professional to reach out.

  2. WITHIN 2 BUSINESS DAYS

    Intake conversation

    Before any clinical work begins, we have a conversation — usually by phone or video. We talk through what’s happening, who’s involved, what’s already been tried, and what people are hoping support might help with.

    If things feel urgent, we talk about that early. While good behaviour support takes time to build properly, there is often immediate guidance or short-term support that can help stabilise things while the broader work begins.

  3. WITHIN 4 WEEKS

    Functional Behaviour Assessment

    Support starts straight away. Your practitioner begins gathering information, meeting the people involved, and developing an understanding of what may be driving the behaviour.

    Within the first four weeks, an Interim Behaviour Support Plan is developed. This includes practical environmental strategies, safety strategies, and immediate recommendations that families, support workers, schools, and care teams can begin using straight away.

    At the same time, the Functional Behaviour Assessment process is underway and continues to develop as we learn more about the person and their needs.

  4. OVER THE FIRST 6 MONTHS

    Assessment and comprehensive plan

    Behaviour support is built over time. As information is gathered through conversations, observations, data, and ongoing involvement with the person and their support network, the Functional Behaviour Assessment becomes more detailed and refined.

    This work informs the Comprehensive Behaviour Support Plan, which is typically developed within the first six months. The plan brings together everything learned so far, including environmental supports, safety strategies, skill-building approaches, communication supports, and tailored interventions designed around the person’s unique needs.

    Throughout this process, your practitioner continues working alongside the person and their support team.

  5. ONGOING

    Implementation, coaching, and review

    A plan is only useful if the people around the person feel confident using it.

    Support includes coaching, training, modelling, implementation support, and regular reviews to understand what’s working and what needs to change. As the person’s needs evolve, the strategies evolve too.

    Positive Behaviour Support is rarely a document that gets written once and put on a shelf. It’s an ongoing process of learning, refining, and building supports that fit the person’s life.

Documentation

What we need from you.

You don’t need to have everything, but giving us as much as you can will help us get started sooner and paint a clearer picture.

  • Recent NDIS plan and details of how your plan is managed (if applicable)
  • Aged care arrangement (if applicable)
  • Any previous behaviour support plans
  • Current risk assessments or safety plans
  • Contact details for the support team and the people who know the participant well
  • Consent to share information and to contact named parties

Urgent cases

If you need help immediately.

If the situation feels urgent, let us know in the referral form and tell us what’s happening. That might include immediate safety concerns, hospital discharge, accommodation breakdown, or restrictive practices being used without a current plan.

We’ll review the situation quickly, talk honestly about what support may help right now, and let you know what we can do and how soon we can do it.

Get started